At MOSH Cosmetics, we want you to have the best experience possible. Our return policy is designed to be clear and simple, ensuring your total satisfaction.
Conditions for Returns & Exchanges
- Request Window:
- Change of Mind: You may request a return or exchange within 30 days of delivery.
- Defective Products: Damaged or defective items have a 30-day warranty window for replacement after delivery.
- Product Condition:
- Items must be returned in their original packaging, unused, and accompanied by the invoice/packing slip.
- Products that have been opened, used, or are missing original components will not be accepted for return due to hygiene and safety standards.
How to Start a Return
To initiate the process:
- Contact our Support Team via email at sac@moshcosmeticos.com.br or via WhatsApp at +55 (11) 97251-8577.
- Please provide:
- Full Name
- Order Number
- Reason for the request
- Photos of the product (required for damaged or defective items)
Our team will respond within 2 business days with detailed shipping instructions.
Refunds & Processing
- Once we receive and inspect your return, the refund will be processed within 10 business days.
- Refund Methods:
- Credit Card: The amount will be credited back to your original payment method (processing times may vary by bank).
- Digital Payments (PayPal/Apple Pay): The amount will be returned directly to the account used.
Exchanges & Store Credit
- If you prefer to exchange for a different item, we will issue a Store Credit (Gift Card) valid for 6 months.
- Price differences for new items must be covered by the customer; if the new item is cheaper, the difference will be issued as credit.
Shipping Costs
- First Return/Exchange: MOSH Cosmetics covers the shipping costs for your first return or exchange.
- Subsequent Requests: For additional exchanges from the same order, shipping costs will be the responsibility of the customer.
